Shipping & Returns

Eastern Europe countries average lead time is approx 5 - 8 working days

UK - 2 working days (channel islands taking longer )

Change of mind Returns:

If you purchase a Luvele product and then change your mind for whatever reason, you can return the product at your own cost within 10 days of purchase for a full refund. Please note; the returned item must be brand new and unopened. If the item has been opened, used or damaged in anyway, then a refund will not be approved.

Returns with luvele.eu:

• You can return your purchase within 10 days from the purchase date.
• Products must be in the same condition you received them, and in the original box and/or packaging, unopened and brand new.
• A ‘change of mind return’ will be at the expense of the buyer.
• You must use the original Luvele ‘shipping box’ you received your order in. (Please do not send with gift box only).
• If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
• Attach your return label to the shipping box. Then drop off your return at your local post outlet. Please email us at this stage to confirm your return.
• Once you drop off your return, please allow 4-5 business days for your return to reach our warehouse.
• Once your return is received and inspected by our returns team (usually within 24 hours of receipt), your refund will be processed through PayPal, Credit Card or direct bank deposit.
• If the returned product has been opened and used, then Luvele has the right to reject the refund.